To ensure all services run smoothly

We believe that clear is kind, the more information we can provide about how our business works the less anxiety or confusion on your end! We don't love enforcing policies or fees without the opportunity to communicate them well. When booking please note the cancellation policy & important information sections. Once the booking is confirmed this ensures on our end that you're clear on our unique business policies.

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Incase you've booked directly here is a copy of those policies:

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Please cancel at least 48 hours before appointment. Cancelling or rescheduling with 48 hours or less will incur a fee of 50% of the missed appointment should the space not be available to fill, no shows are enforced at 100%. Should the space be filled with another client the fee is waived. Outstanding cancellation or no show fees are due prior to rebooking.

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Please arrive to your appointment alone and avoid being earlier than 5 minutes as I book back to back with only a 5 minute buffer. If you arrive early you are welcome to text 604-741-1883, if I’m ready for you I can buzz you up but I don’t have a waiting room. If you are showing any symptoms of sickness you will be asked to reschedule.  Vouchers, products, gift certificates and memberships are all final sale and non-refundable.

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Maintenance pricing are as follows:

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Book your Brazilian, French Bikini, Full leg, Back, or Eyebrow wax within 4-6 weeks to receive maintenance pricing. All maintenance waxing must be booked within 4-6 weeks to fall within regrowth hair cycles. Booking either before 4 weeks or after 6 will result in full regular pricing with no exceptions.

All shellac services provided at Rituale Olistica include free removal; however, removal of products applied elsewhere will result in a $38 service fee. This is a loyalty program and other products may not be compatible with our removal system and can take more time to remove. Thank you for understanding. All removals without new manicures provided at Rituale Olistica are discounted at 50% off.
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Please arrive to your eyelash appointment with clean, dry, bare lashes. Having to remove lashes or make up may result in an additional fee of 20$.

All sales are final on service, product and retail. No refunds are available.

Any questions you have about our services please feel free to contact us at  hello@ritualeolisticaandspa.ca